Secure Messaging App

Secure messaging for modern teams

Secure Messaging App

Business messaging. Private by design.

Unify WhatsApp and Telegram customer conversations while Microsoft Teams handles internal collaboration, takeover requests and team coordination.

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Private conversations Teams takeover requests Multi-channel inbox Desktop + mobile

Teams takeover requestSophie needs help with an appointment update.

Conversation transferredOwnership moved after colleague acceptance.

Content ProtectionIBAN masked before storage.

FortiPanel Secure Messaging desktop interface

One workspace across your messaging channels

WhatsApp Business

FortiPanel Inbox

Microsoft Teams

One secure messaging layer

Everything your team needs, without the visual clutter.

Customer messaging, private ownership and controlled handovers are presented as one consistent workflow instead of separate tools stitched together.

Unified inbox

Handle WhatsApp and Telegram conversations from one organized workspace instead of scattered apps and personal devices.

Customer messaging

Private by default

A conversation stays private until an accepted takeover deliberately changes ownership.

Privacy-first

Controlled handover

Share a concise summary with eligible colleagues, then transfer the conversation only after someone accepts.

Takeover workflow

Microsoft Teams collaboration flowControlled

WhatsApp / TelegramCustomer starts or continues a conversation.

Customer

FortiPanelConversation stays private with its current owner.

Private

Microsoft TeamsA takeover request is shared internally with only the required summary.

Request

AcceptedThe conversation transfers privately to the colleague who accepted.

Transfer

Integrated with Microsoft Teams

Customer channels outside. Collaboration inside Teams.

FortiPanel uses Microsoft Teams as the internal collaboration layer for takeover requests, summaries and team coordination while the customer conversation itself remains controlled.

✓

Takeover requests in TeamsColleagues receive the request without the entire private chat being exposed.

✓

Context, not oversharingOnly the summary needed to decide on the takeover is shared internally.

✓

Clear ownershipThe accepted colleague becomes the new private owner of the conversation.

Centralized control

Admin Center

Manage provider connections, channel routing and operational policy from one central control layer.

Channels & integrationsConnect WhatsApp Business and Telegram, test provider connections and manage routes centrally.

Employees & teamsControl who can handle which conversations and how takeover requests are offered.

Operational governanceKeep ownership, collaboration and channel usage aligned with organization policy.

Content Protection

Protection built into the messaging workflow.

Define tenant-wide rules for sensitive content and make the response explicit: allow, warn, mask or block before a message is stored or delivered.

Sensitive data detection

BSN, IBAN, credit cards, e-mail addresses, phone numbers, secrets, tokens and passwords.

Policy actions

Choose the response that matches your organization policy.

AllowWarnMaskBlock

Channel coverage

Apply protection across WhatsApp, Telegram, FortiPanel Inbox, templates, attachments and internal notes.

Safe testing

Test policy behavior without storing or sending the sample message.

Ready to get started?

Secure customer communication without losing speed.

FortiPanel combines customer messaging, Microsoft Teams collaboration and centralized policy control in one coherent platform.

Private customer conversationsAccess stays limited until a takeover is explicitly accepted.

Teams-based internal coordinationUse Microsoft Teams for requests and summaries, not for exposing the full chat.

One admin layerManage channels, ownership and Content Protection centrally.

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